I so upset and disappointed with operate that Empire Today did setting up my hardwood floors (Incomplete Work) l have to be compensated this has actually been such an inconvenience to me and my household and my time. Had l recognized this operate wasn’t gonna be concluded in 2 times l never would’ve agreed to implement Empire Today and spend the quantity l paid out l would’ve utilized Lowes and or Residence Depot. I will be Placing a criticism on Yelp since l call customer service produced grievance on 9/one/2018 soon after worker referred to as me was advised l would get get in touch with from the supervisor with in 24 hrs no reply up to now
And so the day they ended up speculated to start they did not even exhibit up or phone or absolutely nothing. I had to create numerous calls. Last but not least 2 days later they began. Let say they brought 2 people today to acquire off 1400 sq. ft of glue down flooring.
Jeremy, the salesman went outside of his way to support us and our wants. He certainly has the customer in mind. So, we purchased hardwood and carpet on September 20, 2018. We had scheduled the installation to be accomplished on Monday, November 19th.
Immediately after checking with our income particular person he reported he does not remember our dialogue and had not represented it as tracklist. I'd undergone many of the rooms of our outdated carpet with him to begin with and confirmed him where by all my crutch prints showed about the carpet and said This can be precisely what we don’t want. He suggests he does not remember that discussion in addition. Immediately after ready 3 months Empire continue to will not likely stand driving their representatives who gave us misinformation and misrepresented the products. That is definitely why I am submitting a grievance. We now have $3000 worthy of of carpet inside our dwelling since we don't want. If Empire will not likely change the carpet With Berber with no charging us excess funds we would like a refund of what we paid out as well as carpet being taken off. You've available to switch the carpet but would have to have us to pay no less than $600 more for installation. Berber is even less expensive than what we purchased so that is a large loss for us and isn't satisfactory.
We feeling your disappointment, and we’d want to follow up along with you. Make sure you email us at customersupport@ empire-today.com with equally your issues and account information and facts.
Thanks for bringing your problems to our awareness. We’ve obtained your email, and we’ll be in touch with you shortly to discuss your carpet considerations.
I had my carpet set up in 2012. It was supposed to become a top quality carpet & it looks Completely Terrible! It’s snagged just about everywhere & the seams are all arising & there’s patches of carpet lacking there. My first phone connect with I was explained to I might be provided a simply call back in two-three times afterwards. I didn’t hear nearly anything so I phone back again & was provided my reference number & informed my other reference number, from my to start with simply call, was closed for a few purpose! So while in the suggest time I get a letter indicating they couldn’t receive a keep of me & to connect with. I phone the person who was about the letter & I depart her a voicemail. She hardly ever named me again! I referred to as all over again & demanded to talk to the supervisor. The supervisor, who mentioned his title was Saul, received about the phone empire today flooring locations & gave me my 3rd reference number & mentioned It might be despatched to some manager & “escalated” & promised I'd get a get in touch with again by the subsequent night.
We sincerely apologize for that delay and fully grasp your stress. We’re knowledgeable that we have spoken to you, and have rescheduled your installation for 7/3. We’ll continue on to observe up along with you to make certain that your installation receives completed as scheduled.
Your customer service or whoever handles your complaints is Awful! This is completely unacceptable just how this was taken care of……what a joke!!
I feel that the profits reps should be properly trained in outlining the products, and so on. As I stated, I'd personally never have agreed to own Empire do my installation of carpet if this was the result.
The carpet continue to is just not done. The installers came out late while in the day they ended up scheduled and arrived with the incorrect carpet and not enough of it. We experienced to possess extensive discussions with Lots of individuals from Empire to receive the proper carpet and A further installation date.
It's not how we want installations to go, and we’re concerned about your knowledge. Be sure to publish to us at customersupport at empire-today.com with both your account and contact information, and point out Headquarters in the topic line so we are able to examine this further more.
10a.) The good news is I get the job done from home if not I’d have experienced to acquire take a 7 days off for this particularly modest undertaking.
Allow me to understand what both you and your team has made the decision and I will forward your details to Don for his review/acceptance.